Which of the following is true regarding the employer's responsibility in claims handling?

The statement about the employer being required to investigate claims thoroughly accurately reflects the employer's responsibility in the workers' compensation claims process. This duty is essential because a thorough investigation helps to establish the facts of the claim, assess its validity, and ensure that the rights of both the employee and employer are maintained.

By investigating claims, the employer demonstrates due diligence in handling workers' compensation matters, which not only acts to protect their own interests but also upholds the integrity of the claims process. This responsibility includes collecting evidence, interviewing witnesses, and reviewing medical reports, all of which contribute to making an informed decision about the claim.

Additionally, the employer is expected to manage claims in a timely and fair manner, ensuring that any appropriate compensatory measures are provided when warranted. This proactive approach fosters a cooperative relationship between the employer and employees, as it shows commitment to workplace safety and employee wellbeing.