Which aspect is NOT relevant when discussing good faith in claims handling?

Good faith in claims handling is primarily focused on fair treatment, transparency, and adherence to legal and ethical guidelines throughout the claims process. Personal opinions of the claims adjuster do not factor into the concept of good faith because claims handling should be based on objective criteria, established policies, and relevant facts rather than individual biases or perspectives.

Honesty in communication is vital as it fosters trust between the claims adjuster and the claimants, ensuring that all parties are adequately informed. Overall cost management is relevant because insurers must balance the costs associated with claims while adhering to fair practices. Legal compliance with regulations is essential, as it safeguards the rights of the claimant and upholds the integrity of the claims process. Each of these elements contributes to good faith in a way that directly impacts the outcome of claims and the relationship between the insurer and the insured.